Custom Bags and Pillows

Thank you for your interest in the Vera Bradley Custom experience. Unfortunately, due to supply chain challenges, we are pausing our customization program. We will continue to offer personalization inclusive of monogramming and embroidering those special touches to your favorite Vera Bradley item.

Any Custom orders that have already been placed will still be fulfilled, and you will receive a shipping confirmation once your order is complete and has left our distribution center. Thank you for your understanding as we continue to deliver the best experience possible.


I recently placed a Custom order. Will it still be fulfilled?
Does this affect personalization and being able to add a monogram to a bag?
Will this change impact your return policy for Custom orders?
What if I experience a defect with my bag-will you be able to repair my item?
Can I cancel my order?
What if my Custom order has been lost in transit or is defective? Is refunding the order the only option?