FAQ

The Annual Outlet Sale is one of our most favorite events! The shopping. The savings. The selection. There's so much to love. But the very best part has to be YOU! We just love seeing you and can't wait to host you in our hometown.

With a one-of-a-kind event like this, we know you might have questions. We did our best to answer the ones we hear most below. If you don't see just what you're looking for, please contact our Customer Service Department.

About the Sale

When is the Sale?
The 2021 Vera Bradley Annual Outlet Sale runs Wednesday, April 14 – Sunday, April 18. The first three days (Wednesday – Friday) are for Ticketed Sessions only. The last two days (Saturday and Sunday) are open and do not require a ticket.

Where is the Sale?
The Vera Bradley Annual Outlet Sale is held at the Allen County War Memorial Coliseum, located in our hometown of Fort Wayne, Indiana.
Allen County War Memorial Coliseum
4000 Parnell Ave, Fort Wayne, IN 46805

What products will be available?
Products available at the Sale are primarily retired and overstock items. One of the best parts of the Sale is seeing what surprises are in store! You’ll be able to shop row after row of thousands of fantastic finds — handbags, travel items, accessories — all at can’t-miss prices. Sale attendees will also get to shop our yet-to-be-released new Factory Outlet Store pattern: Tropical Evening.

Registration

Do I have to register to attend the Annual Outlet Sale?
You need to register if you plan to make a purchase at the Sale. Please remember to bring your photo ID to the Annual Outlet Sale. You must provide your phone number and photo ID during the checkout process to locate your registration.

Do I need to register for each day?
You only need to register once for the entire Sale, regardless of day attending.

What if I don’t register?
Guest Registration will be open throughout the duration of the Sale via personal mobile devices and on site with a valid photo ID.

Tickets

Do I have to purchase a ticket?
Tickets are required for the first three days of the Sale: Wednesday, April 14 – Friday, April 16. Tickets are NOT required for the last two days — Saturday, April 17 and Sunday, April 18. We do encourage shopping early for the best selection.

How long do I get to shop at a Ticketed Session?
Ticketed Sessions (Wednesday – Friday) are 2 hours long. We encourage everyone to shop the main floor as long as possible, but we ask that shoppers kindly proceed to checkout at the end of their session.

Does my child need a ticket?
Children 14 years and older will need a ticket to attend a Ticketed Session. Anyone making a purchase must provide a valid photo ID.

What is an Early Bird ticket?
Early Bird tickets can be purchased through Ticketmaster in February 2021 (date will be announced later!). Purchasing tickets early offers the best availability of shopping sessions and the issuance of an Early Bird coupon to be redeemed at the Sale.

I purchased an Early Bird ticket, how will I receive my discount at the Sale?
You should have been prompted to select your Early Bird coupon as an add-on item during the Early Bird ticket checkout process at Ticketmaster. To receive your discount at the Sale, you will need to present your coupon saved to your Ticketmaster account on your mobile device or in the form of a printed receipt sent to you by Ticketmaster in the mail, depending on your requested method of receipt delivery. There is a one coupon per ticket limit. You may be asked to show your Early Bird ticket at checkout to verify that your coupon is valid.

I have purchased tickets and will be unable to attend that session. Can I exchange my tickets for another session?
Please contact Ticketmaster at 1-800-653-8000 to request an exchange.

Does the Vera Bradley Annual Outlet Sale offer sensory-friendly shopping?
This year, we are pleased to introduce a dedicated sensory-friendly shopping session on the advisement of AWS Foundation. The session is reserved for Thursday, April 15 from 7:30 – 9:30 am. When purchasing a ticket, make sure to select "Session 1 — Sensory-Friendly Shopping" reserved for anyone preferring to shop in a quieter, more controlled setting. Note that tickets for this session will be open to the general public, however tickets sales will be limited to 1,000 shoppers.

Rescheduled Tickets

If I bought a ticket for the 2020 Annual Outlet Sale, is my ticket valid at the 2021 Sale?
The 2020 Vera Bradley Annual Outlet Sale was rescheduled last year in light of the COVID-19 pandemic, and we are also making a few changes to the 2021 Sale to accommodate reduced capacities and other COVID considerations. The 2021 Sale will now take place April 14 – 18, 2021, and your tickets will automatically be transferred to the new times listed below:

Previous session New Session
7:30 – 10:00 am 7:30 – 9:30 am
11:00 am – 1:30 pm 10:00 am – 12:00 pm
2:30 – 5:00 pm
1:00 – 3:00 pm
6:00 – 8:30 pm 6:00 – 8:00 pm

If I signed up for the 2020 Annual Outlet Sale, but I cannot attend the Sale in 2021, what should I do?
If you are unable to attend the rescheduled event, you have the option to submit a refund request via Ticketmaster before April 6, 2021.

Venue

If I arrive at the Coliseum before my shopping session begins, will I be able to enter the building?
The doors to the Coliseum will open one hour prior to the first shopping session of each day. Wednesday through Friday, doors will open at 6:30 am, on Saturday, doors open at 7 am, and on Sunday, they will open at 9 am. If you arrive any earlier, please be prepared to wait outside before entering the building.

How much does parking cost?
Parking is cash only. The General Lot costs $6.00 per vehicle for cars, vans, etc. (even on free admission days) with no in/out privileges. Parking for buses or RVs is $18.00. The Preferred Parking lot is $10.00 per vehicle and is accessible from eastbound Coliseum Boulevard at the circle drive (east of the Paul Shaffer Drive traffic light). Remember, no credit cards will be accepted.

Are wheelchairs allowed inside the Annual Outlet Sale?
Anyone who has a medical need can use a wheelchair at the Sale.

Are strollers permitted at the Annual Outlet Sale?
Strollers are welcome when small children are riding in them, however, the Allen County War Memorial Coliseum prohibits carts from being brought into the venue.

Is food and water available?
Concessions are available to purchase at a few places inside the venue.

I lost something inside. Where should I look for it?
All found items are turned in to the Coliseum Administrative Office, located on the second floor of the Arena & Expo Center lobby. If you realize you’ve lost an item while still in the shopping area, please visit the Customer Service desk, located at the Center Stage.

Payment & Returns

What forms of payment are accepted at the Annual Outlet Sale?
We will accept Visa, MasterCard, American Express, Discover and cash. Checks and Vera Bradley Gift Cards will not be accepted.

Can I use multiple discounts at the Sale?
Special discounts and offers for the Annual Outlet Sale cannot be combined.

Is there a shopping limit at the Annual Outlet Sale?
There is a $3,500 limit per person. This is for the duration of the Annual Outlet Sale, not per day.

What is the return policy for items purchased at the Annual Outlet Sale?
All sales are final.

Miscellaneous

What steps are you taking in light of COVID-19?
We are making a few changes to the 2021 Sale to accommodate COVID considerations. We are reducing capacity during shopping sessions by 50%, and we are updating the times of each shopping session to add new sessions Wednesday – Friday from 3:30 – 5:30 pm.

Should I expect long lines?
While we can accommodate a few thousand people at a time on the sales floor, there is the possibility there could be a short wait if the number of shoppers is at capacity. To bypass the lines and check out faster, you can purchase a Pink Fast Pass for a $20 donation to the Vera Bradley Foundation for Breast Cancer as you enter the checkout area. For shoppers with medical needs, a special assistance checkout area is available.

Will the shopping area be cleared between each session?
The shopping area is cleared Wednesday through Friday between Ticketed Sessions, therefore we ask that you proceed to checkout as your session time is coming to an end.

Will there be a place for me to sort through all of my finds while shopping?
There is a designated sorting area inside the Sale where you can inspect your merchandise. Fire Code prohibits any sitting on the floor at any time, so be prepared to remain on your feet for the duration of your session (comfortable shoes are recommended).

May I bring an empty shopping bag into the Sale?
You will be provided with a shopping bag to use while in the Sale. No outside shopping carts, bags, or rolling shopper totes are permitted.

May I bring the pink mesh tote I purchased at last year's Sale?
Yes, you may bring your pink mesh tote to use for carrying your merchandise after you've checked out, but you may not use it for shopping. We suggest tucking it inside the shopping bag we provide upon entering so you have it ready for carrying all your great finds home.

Is there a way to ship my purchased items if I don't want to carry them home?
Absolutely! A UPS shipping station will be set up just beyond checkout — pricing will vary depending on weight, shipping method and destination.

What if I plan to travel with a tour group?
Groups of 20 or more arriving on a chartered bus may join our Charter Club for a minimal fee.

How can I stay connected to the Annual Outlet Sale?
Keep checking this site and follow @verabradley with #vbas21 on Twitter for up-to-the-minute details.

Can I get a tour of Vera Bradley?
We don't offer tours of our corporate offices, but we'd love for you to drop by our hometown retail store at Jefferson Pointe.

Vera Bradley at Jefferson Pointe
4120 W. Jefferson Blvd.
Fort Wayne, IN 46804