Frequently Asked Questions

The 2021 Vera Bradley Annual Outlet Sale Has Been Canceled Due to Continued Concerns Around COVID-19. Read on for answers to frequently asked questions. If you don't see what you're looking for, please contact our Customer Service Department.

Why was the decision made to reschedule the Vera Bradley Annual Outlet Sale?
Historically, our Annual Outlet Sale attracts tens of thousands of loyal Vera Bradley fans from across the country and around the world to our hometown each year. We have been diligently monitoring the ongoing COVID-19 situation and believe cancelling is the best decision based on the information we have today. Prioritizing the health and well-being of all of you, our event staff, our associates and the community at large is our most important commitment.

What happens to the ticket(s) I've already purchased?
If you already purchased ticket(s) for the 2021 Vera Bradley Annual Outlet Sale, scheduled for April 14 – 18, 2021, they will automatically be refunded within 30 days by Ticketmaster. You will receive a separate email from Ticketmaster with more details.

When can I expect to see the refund?
Refunds from Ticketmaster should be received within 30 days. Refunds will be issued to the credit card, debit card, gift card or method of payment used to make your purchase.

Ticketmaster took out a processing fee, will that be refunded as well?
Yes. Ticketmaster will issue a refund of the ticket's face value paid and all service fees.

Can Vera Bradley help me process my refund?
Unfortunately, no, we are unable to process Ticketmaster refunds. They must be submitted via Ticketmaster following the steps outlined above. If you have specific questions or concerns for the Vera Bradley team, please reach out to our Customer Service team.

I have more questions for Ticketmaster. Where can I get more information?
You can find the PURCHASE POLICY section of Ticketmaster.com here.

I had purchased VIP tickets, does the information outlined above apply to VIP tickets as well?
Yes, your VIP tickets for the 2021 Annual Outlet Sale will automatically be refunded as well.

Will you be holding any kind of online sale event in lieu of the Annual Outlet Sale?
No, nothing tied to the Annual Outlet Sale event. However, we do occasionally hold surprise Online Outlet flash sales. Be sure to sign up here to receive email notifications about our next Online Outlet sale.

Are you planning to bring back the Annual Outlet Sale in 2022?
Yes! It's scheduled for May 4–8, 2022. Follow us on Instagram and Facebook for all the latest updates and announcements about VBAOS 2022.

I don't see my question here — where can I get additional answers?
If you have specific questions or concerns for the Vera Bradley team, please reach out to our Customer Service team.